Consumers in California should click here if they want to exercise their rights under the 2018 California Consumer Privacy Act.

Our Promise to Our Customers

We are dedicated to forming a meaningful and long-lasting relationship with you, our customer, and we understand that this relationship needs to be based on trust. We are part of the EsakaMD® Cosmeceuticals family of brands, and this privacy statement explains how we gather, handle, and protect the data you entrust to us.

In order to give you the greatest goods, experiences, and personalization from our brands, EsakaMD® Cosmeceuticals gathers data. We strive to improve your beauty experience with everything we do and the data we gather.

We respect your privacy and choices by providing customized products, services, and offers. You are always free to decline.

We do not sell your information, and we demand that our business partners respect and safeguard your privacy. Because we value your trust, we’ll keep improving and updating our privacy and security procedures.

The information we obtain about you directly, as a result of your interactions with us (on our websites, mobile apps, digital tools (collectively, “Sites”), and through advertising is explained in our privacy policy, along with how we use it, how we safeguard it, and your rights as our customer. Only American consumers and site visitors are covered by this policy.

The EsakaMD® Cosmeceuticals website for your region of the world should be visited by visitors from other countries. Please get in touch with us using one of the methods provided at the end of this notice if you have any queries or concerns.

Information that you post on third-party websites, applications, or social platforms (collectively, “Platforms”) is not covered by this privacy statement. For instance, the privacy policies of Facebook, Twitter, and YouTube will apply to any information you submit on those platforms.

HOW WE COLLECT DATA

EsakaMD® Cosmeceuticals gathers data from your interactions with our brand sites and platforms, from media, advertising, and third parties that have your permission to share it. Please read How We Collect Information (USA) below for a breakdown of the categories of information we gather.


WHY WE USE DATA

The goal of all we do and the information we gather is to enrich your life with beautiful experiences.

In order to interact with you about our beauty goods and services, provide information on them, respond to inquiries, and improve your experiences, the EsakaMD® Cosmeceuticals family of companies uses data. Data is used to create specialized messaging and advertising.

We may combine data we gather using one method (for example, through a website or through our digital advertising) with data we gather using another technique (e.g., an offline event).

In order to better serve you and provide more personalization and better beauty products, we do this in order to gain a full understanding of your preferences for our beauty products and services.

HOW WE SHARE INFORMATION

To advance EsakaMD® Cosmeceutical’s beauty goal, we share information with third parties (vendors, agencies, and enterprises) that assist us in managing our websites, our business, and the retail sale of our products.

Your data is not sold by us.

Even though we don’t sell personal information, we might give it to our service providers with restrictions on its use or sale to stop fraud, to execute a transaction you requested, where compelled by law or authorities, or in the event of a sale or reorganization of our business.

Please see the section below titled “How We Share Information” for further details on how we share information.

YOUR CHOICES

You can opt out of interest-based advertising, SMS messaging, marketing emails, and push notifications. For more information about your choices, please see “Your Privacy Rights, Your Choices” below.

DETAILED PRIVACY POLICY

How We Collect Information (USA)

In addition to the data you give us, EsakaMD® Cosmeceuticals also gathers data from your interactions with our websites, media, and advertising, as well as data from third parties with your consent. We may combine data we gather using one technique with data we gather using another approach (for example, Information from a website or digital advertising engagement) (e.g., an offline event).

This enables us to serve you better, with more personalization and better beauty goods. We do this to gain a more comprehensive understanding of preferences for our beauty products and services.

Here are some illustrations of the kind of data we gather and use:

Categories of Personal Information

Examples

Identifiers

  • Name
  • Address
  • Telephone number
  • Mobile number
  • Online identifiers
  • Internet Protocol address
  • Email address
  • Account name
  • Social handle
  • Device identifiers

Internet or similar network activity

  • Browsing history
  • Search History
  • Information on Your interaction with a website, application, or advertisement
  • Smart device and sensor data

Payment Information

  • Credit or debit card information
  • Information to process payments and prevent fraud

Legally Protected Characteristics

  • Age (if needed)
  • Race, ethnicity, national origin
  • Marital status
  • Gender

Purchasing Information

  • Products or services purchased, obtained, or considered
  • Other purchasing or consuming histories or tendencies (e.g., beauty routines, beauty concerns)
  • Loyalty activity and redemption
  • Account information
  • Customer service records
  • User-generated content

Geolocation Data

  • General location information indicating the general physical location of you or your device (e.g., IP address or zip code)
  • Precise information about your location if you allow us (or a third party who provides it to us) to collect it

Audio Visual Information

  • Photographs that you upload or share with us
  • CCTV video recorded at our facilities
  • Call center recordings
  • Video images

Other Information Considered Personal Information*

*Some information in this category is addressed in other categories as well.

  • Name
  • Age
  • Signature (including electronic signature)
  • Physical characteristics or descriptions
  • Payment information
  • Address
  • Driver’s license; state ID number
  • Telephone number
  • Education
  • Employment
  • Medical/health information

Inferences are drawn from any of these personal information categories

  • Beauty and related preferences
  • Characteristics
  • Behaviors on and off-site
  • Purchase patterns
  • Demographic
  • Household

Sources of Data

We obtain the types of data listed above from the following categories of sources:

Personal Information You Provide

We collect the information you give us when you create an account on the website, make purchases from us (online or in-store), sign up for our loyalty program, enter a giveaway, contest, or sweepstakes, share a photograph, video, or product review, contact our Consumer Care Center, sign up for offers by email, or engage with us in another way.

This data consists of Personal Information (data that can be used to identify you as an individual), which includes data like your name, social media handle, email, phone number, residential address, and payment data like your account or credit card number, as well as the other data listed in the above chart.

We get the data you share during the conversation if you use the chat feature on one of our sites.

In order to personalize your beauty experiences, we also gather information about your demographics, hobbies, and website usage habits.

We might collect and keep your image(s) if you use one of our virtual try-on features, for instance, if you utilize social sharing to send your image to a friend or post it online or if you save it to your profile.

You might be able to use your Facebook or Google account to sign up for our sites and check in to the chat services. These platforms may request your consent before sharing certain information with us (such as your name, gender, or profile image), and all information is shared in accordance with their respective privacy policies.

You have control over the data.

Information We Automatically Collect

When you use our sites, we automatically gather some information.

Through automatic methods like cookies, pixels, web server logs, web beacons, and other technologies detailed below, we may gather information about you. Identifiers (such as IP addresses, device IDs, cookie IDs, and mobile advertising identifiers), geolocation, commercial data, and internet or network activities are among the types of information that are collected automatically (e.g., browsing and search history, interactions with our websites or applications).

Cookies and Other Technologies: Our sites, applications, emails, and advertisements may use pixel tags, web beacons, cookies, and other technologies.

These technologies are used to (1) remember your information so you don’t have to re-enter it; (2) track and analyze how you use and interact with our sites; (3) personalize the sites and our advertising to reflect your preferences; (4) manage and measure the sites’ usability; (5) comprehend the effectiveness of our content; (6) otherwise improve the sites and our beauty offerings; and (7) safeguard the security and integrity of our sites.

In order to keep track of the products you add to your shopping cart, including after you have abandoned them, our sites utilize cookies and other technologies. We use this data to decide whether to give you a cart reminder (including messages via SMS).

Cookies

We use the following kinds of cookies to monitor visitors to our website:

Important Cookies:

The operation of the website, management of website security (including the detection and prevention of fraudulent activity), or provision of access to features and functionality on the website all depend on these cookies (or comparable technologies).

They are typically set in reaction to actions that request services, including logging in, setting privacy settings, or completing forms. They also make it possible for more customized and functional websites. The website cannot operate without these cookies (or other similar technologies), which give users access to its features and functionality. They are typically set in reaction to actions that request services, including logging in, setting privacy settings, or completing forms.

These are also utilized in conjunction with website features, including commenting and rating systems, product suggestions, predictive sort, and web chat services.

These could be established by us or by third-party service providers whose products we utilize. To gauge how well these services are doing, service providers may utilize their own analytics cookies (or comparable technology). You might be able to modify the settings in your browser to block or notify you about these cookies, but then certain features of the website could stop working.

Analytics Cookies: These cookies (or comparable technologies), such as Google Analytics, enable us to track the number of visitors and the origins of their traffic so we may evaluate and enhance the effectiveness of our website. Additionally, we use this data for advertising-related functions. They assist us in determining the most and least popular pages as well as how users navigate the website.

In order to provide you with relevant and personalized advertising or content on other websites, we utilize Google Analytics Advertising Features to share Information with Google about how you use our site.

The following Google Analytics advertising features have been enabled:

Remarketing using Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographic and Interest Reporting, and integrated services that need Google Analytics to gather information for advertising goals, such as gathering information through identifiers and marketing cookies.

Google Analytics Terms of Use and Google Privacy Policy have more information on how Google Analytics handles data processing. You can also access and download the Google Analytics browser add-on from this page, which enables you to turn off Google Analytics on all websites.

Marketing Cookies: When you browse a website or its servers, your device is automatically given a Device Identifier. Our computers use this Device Identifier to recognize your device. A Device Identifier is a special string of characters that is kept on your mobile device and used to identify it.

Among other things, we might utilize a Device Identifier to operate the Sites, assist in server troubleshooting, examine trends, monitor user web page movements, identify you and your shopping cart, deliver advertisements, and compile broad demographic data.

Other Technologies:

Our ad partners may place these cookies (or other similar technologies) across our website. These could be employed by these businesses to create a profile of your interests so that other advertisers or we can display relevant advertisements on other websites or on devices that are connected to you (cross-device advertising).

Information from Third Parties: We receive data from our third-party partners, such as the publishers who carry our advertising and the merchants who sell our goods.

This data consists of geolocation, offline records, marketing and demographic data (including identifiers, commercial and purchasing information), analytics data (including internet data), and inferences.

Additionally, if you gave permission for them to use and share your information, we might also acquire information from other businesses that compile data from publicly accessible databases or otherwise aggregate it.

This could be de-identified data regarding consumer preferences, shopping locations, and websites of interest to our customers.

Additionally, we gather data from users to generate “segments” of individuals who have similar interests or characteristics (like discoloration treatment, for example).

Social Platforms. You can interact with our brands and use our chat or try-it-on tools, apps, and websites by logging in using Facebook (including Instagram), Google, or other social media sites.

Social networking networks, other third-party platforms, plugins, integrations, and applications that you use to interact with our content may request your consent to share certain information with us when you do so (e.g., name, gender, profile picture, likes, interests, demographic information). Subject to the privacy policies of the third-party platform, such information is shared with us. By adjusting your privacy settings on the applicable social networking platform, you can manage the information that we receive.

Why We Collect Information?

Everything we do, and the data we collect, is in pursuit of bringing beauty to your life. We use the information for beauty to provide better products, services, customization and offers from EsakaMD® Cosmeceuticals brands. For example, we use the information to:

  • Provide tailored and personalized content, services, advertisements and offers, including based on your beauty characteristics and preferences
  • Respond to questions and otherwise interact with you
  • Provide news, emails, and other requested communications from us.
  • Administer and manage your account or loyalty program membership
  • Manage any competitions, promotions, surveys, sweepstakes, giveaways, or content you choose to enter
  • Verify your identity and detect and prevent fraud
  • Manage your orders, fulfill product purchases and process payments
  • Contact you, and send notice of changes to an EsakaMD® Cosmeceuticals policy.
  • Send you marketing communications, which may be tailored to your ‘profile’ which is based on personal information we know about you and your preferences.
  • Provide you with services requested (e.g., virtually testing our products, notification of when a product is back in stock)
  • Analyzing the use of our products and services to improve the effectiveness of our Sites, stores, customer service, and product offerings
  • Enforce our terms of use and comply with applicable laws
  • Cosmetovigilance – collect, evaluate, and monitor reports of undesirable events during or after the use of products.
  • Conduct research and analytics, including through consumer surveys and other market research activities
  • Develop new products and services
  • Allow login, sharing and use of our content with a social media account.
  • Post your content and consumer reviews on the Sites, our social media pages and related third-party sites that retail or feature our brands and products
  • Provide shipping and other rewards from your selected third-party providers
  • Maintain the security of our products, services, and systems
  • Protect our rights, property, and safety or the rights, property, and safety of others
  • For corporate governance, including mergers, acquisitions, and divestitures

When we send or display personalized communications or content, we use personal information collected to generate inferences about you. This means we collect personal information about you as described above, and we centralize this data and analyze it to evaluate and attempt to determine your personal preferences or interests. We then send or display communications or content tailored to these preferences, interests or needs.

For purposes of securing transactions, such as purchases and other submissions, placed through our websites/apps/devices against fraud and misappropriation, we use a third-party provider’s solution(s). This fraud detection process may be completely automated or may involve human intervention, where a person makes the final decision. You may (i) experience a delay in the processing of your order/request while your transaction is being reviewed and (ii) be limited or excluded from the benefit of a service if a risk of fraud is identified.

How We Share Information

We will not sell your Personal Information to third parties:

Third Parties Providing Services On Our Behalf:

We share information with third-party service providers fulfilling the above purposes on our behalf, including service providers that host or assist with technical operation of our Sites; information technology vendors that provide information technology services; analytics, and research vendors; vendors that assist and help us in providing digital and e-commerce services such as social listening, store locator services, loyalty programs and program administration, identity management, ratings and reviews, sampling and redemption services, CRM, web analytics, and user-generated content curation tools; fraud prevention, legal, compliance, and risk management vendors; order processing fulfilment vendors who process orders, transactions and payments, and provide customer service; marketing, advertising, digital, and social media agencies and vendors that help us deliver advertising, marketing and campaigns, to analyze their effectiveness, and manage your contact and questions;, social media, or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance.

We may also share information with third parties to help us identify your online preferences, including the ads with which you interact. To improve your experience using our websites and products, this data may be matched with information that we process about you. However, they are not allowed to use personal information for their own independent marketing campaigns or other purposes. These third parties may use this information for their internal business needs, such as process or product improvement. We might also divulge anonymous data to third parties, such as usage or aggregate statistical data.

Categories of Information shared (depending on the specifics of the business transaction) include identifiers, internet or network activity, geolocation data, purchasing information, protected classifications, professional or employment-related information, audio-visual information, other categories of personal information, geolocation information, payment information, other information, and inferences generated from the foregoing categories of information.

Your Consent To The Sharing Of Personal Information:

You could be requested to consent to the sharing of your information with a third party, including social networking sites like Facebook or Twitter, in connection with advertising or our sites or to receive information and/or marketing offers from someone else.

For instance, when you give permission for the use of cookies (and similar technologies) via our cookie manager, we share information (identifiers, Internet or similar network activity, commercial Information, and inferences) with third-party marketing and advertising networks and social media to serve you tailored and personalized advertisements.

If you consent, the privacy policy and business practices will apply to the sharing of your Personal Information with a third party.

Personal information may also be shared to complete a transaction you requested. For example, payments made via purchases through some of our Sites are completed using a third-party’s online payment system. Additionally, some of our Sites may provide the opportunity to post content in a public forum. For example, providing ratings & reviews. If you decide to submit information in these public forums, the information will be publicly available.

The website has features such as plugins, widgets, or other tools provided by third parties. These tools collect identifiers along with internet or similar network activity. If you engage with such plugins, widgets, or other tools, additional information may be shared. For example, if you use Facebook’s “like” feature, Facebook may register the fact that you ‘liked’ a product and may post that Information on Facebook. The use of information is not governed by this privacy notice.

Legal Disclosure: EsakaMD® Cosmeceuticals may transfer and disclose information, including Personal Information about you and any other data we have gathered, to third parties in order to: comply with a legal obligation; when we have a good faith belief that the law so requires; in response to a subpoena from governmental authorities conducting an investigation; in order to: verify or enforce our Terms of Use or other applicable policies; in the event of an emergency; or in any other situation where doing so is necessary to protect the rights, property, safety

YOUR CALIFORNIA RIGHTS:

Residents of California have some rights with regard to their personal Information thanks to the California Consumer Privacy Act (CCPA).

Your rights and the procedure for submitting your request to us are covered in this section.

We don’t trade in private data.

Information Access

You have the right to ask that we provide details about how we have obtained and used your personal data over the previous 12 months, including:

  • Personal information types that we gathered
  • Sources of the different types of personal data we gathered
  • Our company’s motivation for gathering personal data
  • Which kind of third parties do we share that personal information with the specific details of your identity that we have gathered

Deletion

Subject to certain limitations, you have the right to request that we remove any of your personal information that we have obtained from you and kept. Unless an exception applies, we will remove (and instruct our service providers to erase) your personal information from our records once we receive and validate your genuine consumer request.

If keeping the information is important for us or our service providers, we may reject a request for deletion. Data may need to be maintained too, for instance:

  • Finalize the purchase for which we obtained the personal data (such as the sale of our beauty products to you)
  • Keep tabs on customer complaints or product problems.
  • Protect against malicious, dishonest, fraudulent, or unlawful activities by detecting security issues.

Timing

Within 45 days, we’ll try to react to a verified customer request.

If we need additional time, we’ll give you a written explanation of why and an extension. Except in cases where a confirmed consumer request is excessive, repeated, or obviously baseless, we don’t charge a fee to process or respond to it. Prior to processing the request, we will explain why we think the request is justified in charging a fee and estimate how much it will cost.

You are limited to two requests for access or data portability per calendar year.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights.

SECURITY OF YOUR INFORMATION

When transferring information for processing, EsakaMD® Cosmeceuticals maintains adequate safeguards to protect Personal Information against loss, unauthorized use, disclosure, or destruction, and it expects third parties acting on our behalf to follow suit.

No electronic data transmission or information storage, however, can be guaranteed to be 100 percent safe. A reminder that the security of any information you communicate to us cannot be guaranteed or warranted. The Sites are designed for use by residents of the United States and are controlled by, operated in compliance with, and subject to the laws of the United States.

CONSENT TO PROCESSING OF INFORMATION IN THE UNITED STATES AND OTHER JURISDICTIONS

No claim is made by EsakaMD® Cosmeceuticals that any other country’s laws apply to the Sites or that they are run in accordance with those laws. Our usage of your information necessitates the sending of data internationally because we are an international company. Please be aware that the information we collect may be transmitted to and processed in the United States if you are situated outside of the United States, such as in the European Union, Canada, or another country.

By using the Sites or giving us any information, you agree to the following: (a) acknowledge that the Sites are governed by US law; (b) consent to the collection, processing, maintenance, and transfer of such information in and to the US and other applicable territories where the privacy laws may not be as comprehensive as or equivalent to those in the nation where you reside and/or are a citizen; and (c) waive any claims that may be based on those laws.

CHANGES AND POLICY UPDATES

Please be aware that we reserve the right to make changes to the Site’s content as well as this Privacy Statement at any time. Any changes will take effect as soon as they are published.